COVID Terms & Conditions
The past few months have been a difficult and challenging time for us all and we trust that your holiday will be a welcome change from every day life at home.
As an accommodation provider, we take the health and safety of our guests very seriously. We have implemented new guidelines based on government advice to re-assure you that your holiday home is safe and comfortable for you and your family.
1. COVID-19 CANCELLATIONS
1.1 This clause explains when you, or we, may cancel or agree to postpone your holiday due to Government restrictions. We prefer that you postpone but will always allow you to cancel where the law gives you the right to do so.
1.2 We ask you not to book if the law prevents you visiting or staying with us, or if Government guidance means that you should not visit or stay with us even if the law still allows you to. Our promise also means that there are limited circumstances in which we may need to cancel your holiday.
1.3 Either of us has the right to cancel your holiday, or any full unused days, if the law prevents you from visiting or staying with us due to government lockdown. If your holiday has not started, then we will refund your booking in full* less any costs we have already incurred on your holiday which we cannot recover elsewhere (“*Direct Costs”). If your holiday has started, then we will refund in full any full days unused when we cancel, again less any Direct Costs. *Direct costs include a 3% fee to cover payment processing and refund fees that are charged to us by our bank and payment provider for every payment taken and refund processed*
1.4 If you have to cancel your stay with us for any other reason our standard cancellation policy applies and you must have your own insurance policy to reimburse you. There are now insurance companies who will cover cancellations due to COVID-19. If you have to isolate because of a positive test, we recommend you take out an insurance policy to cover this scenario.
1.5 Prior to your arrival you will receive an email from us asking if you or any of your family members have displayed any COVID symptoms in the last 14 days or if you have been contacted by the track and trace team. If the answer is yes then you must follow government advice and self-isolate at home and not travel to us for your holiday.
1.6 If you have not taken out an independent insurance policy to cover this cancellation then we may be able to offer a credit for a future holiday IF we are able to re-let your accommodation. It is therefore in your interest to let us know as soon as possible if you are unable to travel to give us maximum time to try and re-let the accommodation.
1.7 If you or any of your family / group members start to display COVID symptoms when staying with us then you will be required to return home immediately. If you are unable to do this and need to isolate in our accommodation, then additional costs will be incurred if an extended stay is required due to illness.
1.8 If this means we have to cancel a booking that was meant to arrive after you then the amount you will need to pay must cover the refund that we will be required to give the cancelled guest.
2. COVID-19 PROPERTY CLEANING
2.1 In response to Coronavirus we have carefully reviewed our housekeeping procedures and put a range of special measures in place. Your holiday accommodation will be cleaned in accordance with Government Guidelines
2.2 The bed linen is professionally laundered at 60 degrees. We ask you kindly to remove the bedding at the end of your stay and leave it on the floor by each bed for the housekeeper to collect
2.3 All towels, whether used or not, should also be placed on the floor in one of the shower rooms
2.4 Please leave outdoor areas as clean and tidy as you found them on arrival
The property owners will not accept any responsibility for matters beyond our control or for any COVID –19 related matters that occur whilst you are staying in the property.
As an accommodation provider, we take the health and safety of our guests very seriously. We have implemented new guidelines based on government advice to re-assure you that your holiday home is safe and comfortable for you and your family.
1. COVID-19 CANCELLATIONS
1.1 This clause explains when you, or we, may cancel or agree to postpone your holiday due to Government restrictions. We prefer that you postpone but will always allow you to cancel where the law gives you the right to do so.
1.2 We ask you not to book if the law prevents you visiting or staying with us, or if Government guidance means that you should not visit or stay with us even if the law still allows you to. Our promise also means that there are limited circumstances in which we may need to cancel your holiday.
1.3 Either of us has the right to cancel your holiday, or any full unused days, if the law prevents you from visiting or staying with us due to government lockdown. If your holiday has not started, then we will refund your booking in full* less any costs we have already incurred on your holiday which we cannot recover elsewhere (“*Direct Costs”). If your holiday has started, then we will refund in full any full days unused when we cancel, again less any Direct Costs. *Direct costs include a 3% fee to cover payment processing and refund fees that are charged to us by our bank and payment provider for every payment taken and refund processed*
1.4 If you have to cancel your stay with us for any other reason our standard cancellation policy applies and you must have your own insurance policy to reimburse you. There are now insurance companies who will cover cancellations due to COVID-19. If you have to isolate because of a positive test, we recommend you take out an insurance policy to cover this scenario.
1.5 Prior to your arrival you will receive an email from us asking if you or any of your family members have displayed any COVID symptoms in the last 14 days or if you have been contacted by the track and trace team. If the answer is yes then you must follow government advice and self-isolate at home and not travel to us for your holiday.
1.6 If you have not taken out an independent insurance policy to cover this cancellation then we may be able to offer a credit for a future holiday IF we are able to re-let your accommodation. It is therefore in your interest to let us know as soon as possible if you are unable to travel to give us maximum time to try and re-let the accommodation.
1.7 If you or any of your family / group members start to display COVID symptoms when staying with us then you will be required to return home immediately. If you are unable to do this and need to isolate in our accommodation, then additional costs will be incurred if an extended stay is required due to illness.
1.8 If this means we have to cancel a booking that was meant to arrive after you then the amount you will need to pay must cover the refund that we will be required to give the cancelled guest.
2. COVID-19 PROPERTY CLEANING
2.1 In response to Coronavirus we have carefully reviewed our housekeeping procedures and put a range of special measures in place. Your holiday accommodation will be cleaned in accordance with Government Guidelines
- All hard surfaces disinfected
- All fabric surfaces vacuumed & sprayed with suitable disinfectant spray
- All floors cleaned with appropriate cleaning agents
- All crockery, cutlery, pots and pans cleaned in dishwasher or washed in hot soapy water
- All outdoor furniture cleaned with appropriate disinfectant sprays
- Cleaning materials are available for you to use during your stay.
- Our housekeepers will have their own cleaning materials which they bring with them on changeover day.
- Windows cleaned inside and out.
2.2 The bed linen is professionally laundered at 60 degrees. We ask you kindly to remove the bedding at the end of your stay and leave it on the floor by each bed for the housekeeper to collect
2.3 All towels, whether used or not, should also be placed on the floor in one of the shower rooms
2.4 Please leave outdoor areas as clean and tidy as you found them on arrival
The property owners will not accept any responsibility for matters beyond our control or for any COVID –19 related matters that occur whilst you are staying in the property.